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Frequently Asked Questions

Does the price include set up and delivery?

Yes, setup for tents, inflatables, heaters, margarita machines is included. Tables, chairs, games, and other items not listed are not set up. Delivery is included for the first 14 miles; additional fees may apply beyond that. Prices do not include sales tax.

Do you deliver to other cities?

Yes. We deliver to many nearby cities. Travel fees may apply depending on mileage, fuel, and additional labor or equipment needed. Contact our office for current pricing.

How long will I have the equipment rented for?

Rentals are priced for a daily period. Delivery and pickup times are scheduled based on your event needs, ensuring you have plenty of time to enjoy the equipment.

When do you set up?

Setup typically occurs the morning of your event or within a scheduled delivery window agreed upon in advance.

Is the equipment clean?

Yes. All equipment is cleaned and disinfected after every rental.

Do we have to keep it plugged in the entire time?

Yes. Equipment must remain plugged in during use. An outlet within 50 feet is required, or a generator. We provide heavy-duty cords to prevent breaker issues.

What about parks? Do parks have electricity?

Most parks do not have electricity. A generator is required. Parks are first come, first served, so arrive early to secure your spot.

What payments do you take?

Cash or credit cards. If paying in cash, please have exact change.

What if we need to cancel?

Please refer to our policies page for full details.

Do you require a deposit?

A 20% non-refundable deposit is required. If you cancel before your event date, any payments beyond the deposit will be refunded.

How big are the jumps?

Most jumps are 15'x15'. Check the listed space requirements for each unit. Ensure adequate space for stakes, blowers, and safe setup.

Any special requirements for larger jumps?

Ensure at least 4 feet of access to the setup area. Larger units can weigh up to 650 lbs and require a clear path.

What surfaces do you set up on?

Grass, dirt, asphalt, and concrete are acceptable. We cannot set up on rocks due to equipment damage risks.

Can we see your contract and safety rules?

Yes. A link is included in your receipt, or you may contact our office.

Are we responsible for damage?

You are not responsible for normal wear and tear. Damage caused by negligence or failure to follow safety rules may result in repair or replacement charges.

If you have any other questions, please call us at (817) 916‑0045